Developer Update | Role Queue | Overwatch

  • Published on Jul 18, 2019
  • Overwatch Game Director Jeff Kaplan gives an in-depth look at the game’s newly overhauled matchmaking and queuing system, which allows players to select their role before the match even begins.
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    ESRB Rating: TEEN with Blood, Use of Tobacco, Violence.
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Comments • 11 983

  • Ray Sullivan
    Ray Sullivan 5 hours ago

    So in all seriousness, I understand that the que times may be longer in certain regards but on the IP side, this may in turn give us better que partners. Me personally, I don't play OW much these days but the story events and seasonals do bring me back for a time and I do dedicate the purchase of loot boxes every time. Despite what is faulty and how toxic the community can be, I appreciate the work that Jeff and his team puts in. This game got me wanting to play PvP and this is a rare thing for me, granted its for the golden guns but sometimes, I do derive a Wii little fun from it. I sincerely thank you Jeff and your team and I am interested in checking out this role que.

  • Ray Sullivan
    Ray Sullivan 6 hours ago

    Do people this RAGEQUIT?????

  • Jeffrey Thurgood
    Jeffrey Thurgood 4 days ago

    I hate this. Destroys creative composition shifting throughout the match. I just got back to the game and I'm on my way back out.

  • Петър Петров

    You can't be serios

  • Петър Петров

    i hate role queue

    • Elder Rusty
      Elder Rusty 6 days ago

      Петър Петров he’s saying it gives more options and control, forcing you to select what role you’re gonna play until you leave and re queue is literally removing player choice, it forces you to select what your gonna do with no choice to change it

  • Calvin Kwok
    Calvin Kwok 7 days ago

    get rid of this. can't even play damage heroes anymore

  • Surasin Tancharoen
    Surasin Tancharoen 7 days ago +1

    Please remove this 222. It is not fun and wasting everyone’s time. If people need 222 , why not form their own team?
    If 222 is so great, why do you need to FORCE people with this?
    If 222 is so great, show the number of player increase or decrease. I bet it has been decreased. Then, is it great? Open the vote and stop your subjective.

  • khan omair
    khan omair 10 days ago +2

    its December 2019 and i used to play and when i came back role queue has made this game terrible in my opinion because unless you want to wait 20 minutes to get into a game you HAVE to play as a tank or healer

    • khan omair
      khan omair 7 days ago

      @JP MUSIK aight thanks

    • JP MUSIK
      JP MUSIK 7 days ago +1

      @khan omair just play qp classic lol. Theres nothing wrong with it. I actually like role queue for qp. Because it is more casual than comp actually. Nobody really follows any meta and its much less frustrating than comp

    • khan omair
      khan omair 7 days ago

      @JP MUSIK Yeah I get that but who cares about team composition and chemistry when its casual, sure in ranked this would be really helpful but in casual its casual for a reason its made so people can fool around and play casually. I understand this can cause toxicity though so...

    • JP MUSIK
      JP MUSIK 8 days ago +1

      @khan omair i honestly don't think Blizzard can fix queue times easily. Its more of a player based issue. But they did find a way on how to deal with it. There's also still QP classic in the arcade which allows you to queue up normally

    • khan omair
      khan omair 8 days ago

      Even it did mean having garbage teams as long as its casual they should add this in ranked only.

  • Simon Scouller
    Simon Scouller 10 days ago +1

    Wow Jeff.
    Your talking about Shakespeare in a videogame.

  • Simon Scouller
    Simon Scouller 10 days ago +1

    Dat face though.....

  • Hunter Klug
    Hunter Klug 13 days ago

    Role queue sucks. 12 minutes to find a game and half the time it doesn’t even fill the lobby so then you have to sit there and queue again. Ruined the game

    • JP MUSIK
      JP MUSIK 8 days ago

      There is a new feature called "while you wait" which allows you to gain access to the training room as a group, a deathmatch mode, or custom games on the ptr to help with the long queue times. The patch will go live next week

  • Sacha Turkot
    Sacha Turkot 28 days ago

    About the queue system ... I think it’s OKAY to choose your role at start for a game because of the 2-2-2 but... In game you should have an option to choose (unlock roles or not) because it sucks getting stuck with roles that ppl don’t rly know how to play with you could at least make a swap and change the gameplay.

    • Elder Rusty
      Elder Rusty 6 days ago

      Sacha Turkot role queue should never have been implemented, what’s the point of having so many characters if to have to axe a third of them before queueing, I’m wondering if they’re trying to ruin the game so people buy Overwatch 2

    JP MUSIK Month ago

    Blizzard: Adds Role Queue
    Community: GREAT NOW REMOVE IT

    • Elder Rusty
      Elder Rusty 6 days ago

      JP MUSIK because maybe it looks good on paper, but in its execution, it sucks, it axes off either a third, or two thirds of the playable heroes depending on your role before queueing up, especially when having a bunch of heroes is good in the first place for switching roles when the tides of a match shift, it was a stupid addition that’s done nothing but ruined the game

  • jesse b.
    jesse b. Month ago

    pls get rid of it

  • Tom
    Tom Month ago

    Dumbest thing you ever did. I tried but stopped playing overwatch after a week and haven't looked back since

  • Pâris MEULEMAN
    Pâris MEULEMAN Month ago +1

    dumbest change ever.

  • ImTheMelonMan
    ImTheMelonMan Month ago

    I used to love overwatch I’m a widow genji and hanzo main this stupid update I can’t play them
    Pls fix

  • MarBus
    MarBus Month ago

    please remove this

  • sanpai
    sanpai Month ago

    It takes 30 minutes to find a game now

  • Solderist
    Solderist Month ago

    *greetings It's Jeff from the Overwatch team, this was just a video to let you know we don't care about your feelings, we just like your money*

  • Ban
    Ban Month ago

    well this sucks because i only play junkrat. nothing changed for me except now the que is longer

  • Dewi Francis
    Dewi Francis Month ago

    Jeff the tank😎😏

  • GonGon
    GonGon Month ago

    im the only one who hate Role Queue? what the point of you can change character during a game if it limit the role?

  • ßšÜ ßn†
    ßšÜ ßn† Month ago

    Everyone trying to play DPS.....toxic system for people trying to play DPS from time to time.....

  • ChaseFace
    ChaseFace Month ago

    this is like 2 years too late

    • Jarred Wood
      Jarred Wood Month ago

      ChaseFace this comment is like 2 months too late IM SORRY

  • Azzu
    Azzu Month ago

    After this update, I completely stopped playing
    It just takes too long to que honestly -_-

  • Martha Nieto
    Martha Nieto Month ago

    Which day was going to Maura talking about hergood something's different about her like it's called like her f***** up an like what happened to it

  • Vic tor
    Vic tor 2 months ago

    uninstalled this game because of 5-6min q´s
    1/10 for this change.

  • group crazy
    group crazy 2 months ago

    Little does he know when u choose damage you will wait 2 hours

  • The Rocker
    The Rocker 2 months ago

    Can you take it out quick play so i don't shoot myself

  • Afloat Cashew
    Afloat Cashew 2 months ago

    Competitive I get, but why quick play!?

  • The Last Druid
    The Last Druid 2 months ago

    Overwatch is underrated but it mis something For PPl to relax not just Winining. You Changed FPS shoters Forever I nevewr Felt Playing Shoter fps game that Felt Like Something Special.. Clases Were SoPrfectly Dezigned S>YNERGY IS rare and in game special word.. Like Warcraft neww talents all complained but we got so muchm ore out of talents then Three And I remamber Resto Druid Synergy Was SO fun in 5 waysi could play.. This is Game Like Portal or Prey.Warcraft 1 or Diablo all you DID blizard Was Bast Gaming inovations and Whatppl See is Ql.. Metal UIndead Ql Pictures ANd worlds withlook muzik with world. race with dezign of allthat togather is Like Making magic that Changed World HolyWood LOVECRAFT WAS Starting to get Credit in all Bast Games anime shows Storys.. Lovecraft and pasion for Lotrings.. that was posibly Forgoten thing Now all world knows Those races Orcs Trols Goblins elfs. nad Blizard Pushed Whole Gamingtop mindsin World that wassimplisti in grafic even back then.. But Music Story races with aritecture made Woprld main player LIke Bast maind. predicted What will be ql for 20 years in future Čike First Opening trailer Warlock and unded dark and Cutnes was Needed MOP was TO Funy and Cute.. For PPL to like.Even batle pets is So warcraft and style Fits But Remamber WE love Dark Metaliclook mikksed in all races and stories.. Was masterplan like who Drew Simpsons. was Soamerican way of puting ppl on table racist and anti culture Vut carton is mebt to brake thos Stereotipes

  • The Last Druid
    The Last Druid 2 months ago

    Overvach is Game You Must Have team and realy Practice. Que Avrage Playerrs In difrent Season matchmakink. i played 10 matches i Was solid player I knew Game S much as needed For me to Become Great. and my team lost 10 games How Can This Be It felt like playing Super Hard. And we hardly Started it was my First 10 wins
    Got 10 loses and Lost my Will to play. What is point to play if youz always Feal Behind in Matchmaking.and underskiled. And i Knew So Much evry Detail at time only Practice was needed.. Make Pug season I m sure you See fast How good payer is in rank or Group. More is group needed and avrage players are good just practice.

  • Navoii Gamer
    Navoii Gamer 2 months ago


  • penzerr
    penzerr 2 months ago +1

    Jeff: Hmmmm what is your mains role?
    Me: DPS, why?
    Jeff: F*** YOU

    • Senko Online
      Senko Online 2 months ago +1

      Yeah pretty much a middle finger to DPS who have to wait forever to find 1 match

  • zanvoy
    zanvoy 2 months ago

    can I get priority in the dps queue after playing several games as other roles?

  • zanvoy
    zanvoy 2 months ago +1

    this change is so stupid. I regularly play all the roles. but now I can't play half the heroes I like because of obscene wait times. this game is suddenly a lot less interesting when I only bounce between 2-3 different heroes do to the new restrictions. I hate feeling like I'm being punished because I want to play pharah or ashe every now and then.
    and no, quickplay in the arcade is not a solution. because it takes all the problems of the old system and amplify them. because it's full of all the dps mains who just want to play, quality of the match be damned.

  • Sani Malcolm
    Sani Malcolm 2 months ago +2

    All role queue times
    Support : 😎

  • Misanthrope
    Misanthrope 2 months ago

    not my problem, play only arcade mode

  • DyLemma
    DyLemma 2 months ago +1

    I just started playing and I love role queue

  • Fred Smith
    Fred Smith 2 months ago

    Can you update role que with 6 roles
    1. Main tank
    2. Off tank
    3. Main heal
    4. Off heal
    5. Low damage
    6. High damage
    I still get matches with no main tank player in role que and no off healer for defensive ult, this would balance the game no more 2 main tank or 2 high damage.
    I have some que times being 30 minutes for us to have no main tank and get role in a 5 minute match.
    Maybe forced team chat they had It in call of duty on last gen

  • Gravehill
    Gravehill 2 months ago +1

    I think it should be only in competitive play not in quickplay

  • Lukas Fletcher
    Lukas Fletcher 2 months ago

    Thanks jeff just do your best

  • Kanga Roodle
    Kanga Roodle 2 months ago

    I am officially disowning overwatch

  • Kanga Roodle
    Kanga Roodle 2 months ago

    This game is now officially dead

  • Lucas Kim
    Lucas Kim 2 months ago

    stupidest developers

  • Nathan Spicer
    Nathan Spicer 2 months ago

    I dislike this greatly. Not to the point of quitting the game or anything, but it is a constant annoyance. It forces team comp in an unnatural way and takes away the ability to quickly swap into roles that arise situationally. There have been countless times when I or a friend realize a tank isn't needed, but an additional DPS or healer is. The ability to help compensate were your team is lacking is a natural part of any team base meta and this system ignores that altogether. Also, the queue times are extremely long and it's lubricous that I would need the whole party to back out of the queue just so I could switch to another role. I am all for better player interaction, but why do it like this? Why not incentives team builds by making exclusive skins that you can only get by playing certain roles. Or set a cap so that there can't be more than three of the same role on any team. That would help structure team builds but would limit adaptability in matches. This method just doesn't make sense to me.

  • Bro videogaming
    Bro videogaming 2 months ago

    Okay, so i played Role queue for a while... and IT IS A DISASTER!
    let me explain... (Note; Please don't have negative comments. I just want everyone to know my experience in this...)
    In role queue, you CANNOT switch off your role, meaning you cannot play DPS as Healer. Meaning it disables you from a variety of heroes and combos you could come up with with your team.
    Second, TOO MANY DPSING!
    I am a DPS main, and in the morning when I really want to play Reaper, I have to wait 10 minutes for a match to start. ITS INSANE! Healer and tank doesn't take as long...
    Before this, you found a match, and boom! No need to wait 10 minutes. Sure, you can avoid this by grouping in a 6 stack and pray you don't wait more than 6 minutes for a match.
    Anyways, it also deprives you of hero selection as said earlier. If there's a throwing healer on the team, you can't do ANYTHING about it! You just have to struggle through the match with a DPS Moria on your team.
    Plus, I haven't even gotten to mention that people just leave the match.
    One time, I played a Overwatch match, I waited 10 minutes, and guess what? Someone leaves because of the hero selection...
    Then I had to wait ANOTHER 10 minutes.
    The role queue also doesn't let you play with anyone from previous matches, so if someone leaves, too bad. Your waiting again.
    Jeff, please take this as a sign that something needs to change.
    Even in quick play, I can't even barely find matches.
    Sure, u can play QP classic, but... Noone really plays that on my servers, and yes, more match waiting...
    Honestly, I'd rather have Goats back than to bear with the leavers, throwers, and just feeling powerless over my hero selection... Both QP AND comp mode!

    • Bro videogaming
      Bro videogaming 2 months ago

      @JP MUSIK well, people are just retarded people. No matter the wait time, they play JUST to be trash. Jeff ruined Overwatch for me, and possibly the community as well!
      Not only that, he took away the core method of the game: Switching upon the situation. I CANT PLAY LIKE THIS! I feel very limited to my heroes, and I cannot bear this any longer.

    • JP MUSIK
      JP MUSIK 2 months ago

      Queue times are a problem that cant be easily fixed. DPS is a popular role that everyone wants to play. It shows in the qp classic. I believe wait times would be less annoying if you could access the custom game modes or practice range while you wait.
      The only issue i mainly have w role queue is just the current meta which is attempting to be nerfed

  • ElderSandwich
    ElderSandwich 2 months ago

    This role queue sucks

  • GlitchX
    GlitchX 2 months ago

    i feel the pain in his eyes when he was talking about picking hanzo 😂😂😂😂😂

  • Jake Miles
    Jake Miles 2 months ago

    U wait to long for comp now. It sucks

  • Occiderian
    Occiderian 2 months ago

    To be honest with you Jeff, I gat faster into a game in battleborn(with no bots), then as a DD in Ranked Role-Queue.

  • Blablascuss
    Blablascuss 2 months ago

    calssic quick play no one joins it

  • Mastermindvideos
    Mastermindvideos 2 months ago


  • Marci Szekely
    Marci Szekely 2 months ago

    ON-OFF sistem

  • A Literal Ape
    A Literal Ape 2 months ago

    I like how they discourage you from playing damage lmao queue for damage is like 9 minutes and queue for tank or support is

    • A Literal Ape
      A Literal Ape 2 months ago

      And yes Ik the queue is long bc damage players are a dime a dozen

  • Thomas Pollock
    Thomas Pollock 2 months ago

    This has literally ruined the game for me... I played for the first time since this Roll Que was added, and it's a nightmare. It literally took me 7 minutes to get a match in Quickplay. Are you insanse?! This literally quadruple and sextuples wait times. Good job guys, way to fix what wasn't broken.

    • JP MUSIK
      JP MUSIK 2 months ago

      @Thomas Pollock Their working on the issue but for now i guess just play around in qp classic or i believe if u queue with a friend on dps, time should go quicker

    • Thomas Pollock
      Thomas Pollock 2 months ago

      @JP MUSIK I understand that, but we just want to play the game... not sitting at loading screens. Quick play should be quick, first available games. Make a new "balanced" mode for role que.

    • JP MUSIK
      JP MUSIK 2 months ago

      Queue times arent nessisarily long because of role queue. DPS is just a really popular role that everyone queues for tbh

  • FrankieA
    FrankieA 2 months ago

    please for the love of god, take role queue out of quick play. It makes sense in comp, to some extent, but when you're playing qp, the point is that you can be flexible and learn new characters etc. and locking us into a role when you just want to play a game and chill out is so goddamn frustrating

    • JP MUSIK
      JP MUSIK 2 months ago

      Tbh i honestly think this made qp better because you don't have do deal with frustrating 5 dps games and the team comps are super laid back and you can play who you want without having to worry about losing sr.
      If u not a fan of it u could just do qp classic

  • Ima swan
    Ima swan 2 months ago

    Welp time to leave overwatch since they technically removed one of the core features of the game different characters

  • Chill Dude
    Chill Dude 2 months ago

    Get rid of role select for god sake