Developer Update | Role Queue | Overwatch

  • Published on Jul 18, 2019
  • Overwatch Game Director Jeff Kaplan gives an in-depth look at the game’s newly overhauled matchmaking and queuing system, which allows players to select their role before the match even begins.
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Comments • 11 915

  • Jonny
    Jonny Minute ago

    Honestly, I main support but occasionally like to switch to other roles, depending on how the group is feeling.
    Since this role queue was introduced, games are feeling stale, communication is dead, and it feels like i'm playing an FPS League of Legends.
    Can this not be an opt in system?

  • clearable auto
    clearable auto 2 hours ago

    Reaper need another buff

  • Edo .Arm
    Edo .Arm 6 hours ago

    Role queue sucks

  • Jack Mama
    Jack Mama 15 hours ago

    Quick Play Classic? sign me up. I never played competitive anyway because I suck.

  • Costas Iero
    Costas Iero 22 hours ago

    This is a bad idea. Role queue is broken

  • Joey X Smith
    Joey X Smith 22 hours ago +1

    And......I hate it. Drop so much rank because of this. Just because I can't switch roles mid match. 2+2+2 system lock is doesn't work in some maps. It sucks. Also the long wait for dps is ridiculous.

  • Nikita Suslov
    Nikita Suslov 23 hours ago

    New system is bad. When you back old system in game?

  • Im xRebirthh
    Im xRebirthh Day ago

    Like the role queue but really dont like the 3 skill ratings

  • El Khan
    El Khan Day ago

    wasnt role queue coming for quickplay as well?

  • Bkingster
    Bkingster Day ago

    Why on earth do you only gain 20-30 sr in a win but lose 100

  • Akuma Hijikata
    Akuma Hijikata Day ago

    Un jeu d'équipe qui prône la flexibilité en te bloquant dans un rôle 🙄🙄🙄avec le 222

  • Manhattan Island

    nothing is going to work when players have IQs of a lawnchair

  • Juan de la Canal

    wow, I left OW last year but this.. is intresting, im might download it again...

  • I Am Who I Am
    I Am Who I Am Day ago +1

    I don't have a problem with 2-2-2 per se but I always wondered like if you want 2-2-2 then make a group with 2-2-2 and enforced roles.... problem solved.

  • Bob the builder
    Bob the builder 2 days ago +2

    I wish they only added it to comp and not quick play

  • aalever
    aalever 2 days ago +2

    Why not have matchmaking/skill rating for each character, rather than role? I'm great with S76, but give me Genji and I might as well take a seat and smell the flowers. Also, why not let me specify the char I want to play before queuing? It shouldn't increase wait times and I can always change within the same role to suit the team comp if I need to.

  • jorluval69
    jorluval69 2 days ago +3

    This is verry bad for me becouse depending on the map is the Hero i use : (

  • Daniel Hebel
    Daniel Hebel 2 days ago

    Role Q is a good thing. Blizzard might have saved the game if they had implemented that feature 2 years ago. Most ambitious players have left already.

  • JsemTady
    JsemTady 2 days ago

    Jeff, I know that u live in America, but there are other countries around the World ... so what about some subtitles?

    And more national flags (as player icon) can be nice too..

  • Jeru3
    Jeru3 2 days ago

    Thank you!

  • Yinx
    Yinx 2 days ago +2

    I really love the update! It's awesome that you only stick to one category and the roles are fair(2 healers, 2 tanks and 2 dps). I also like that you got stricter with the consequences. It's awesome really however I've been facing some problems lately and I would appreciate it that you could change it. A lot of players leave the match in tge middle of a comp play and in the end there's 6 players against 3 and this isn't fair at all because when we lose our rank still gets lower. And guess what this happened to me over 4 times and my rank got drastically lower. It's not a fair match. Okay the player who left need to face some consequences. But why do the player who played fair and stayed until the match ended get lower?
    (I am not english so I hope ya'll understand what I mean)

    AUSXTEN 3 days ago

    Thanks papa Jeff, for not giving up on the game. I haven’t placed in comp in a few seasons (I placed every season since the first until like 13) because it’s just not worth it anymore. After this update idk maybe I’ll like it better? (Still haven’t tried it yet lol)

  • Mytherthunder
    Mytherthunder 3 days ago

    Jeff ROLE QUE is great for the game, good for the community and feels likle matches are better and more interesting now

  • Justin Lafreniere
    Justin Lafreniere 3 days ago +1

    Sorry but i think this adds more pressure to the player? If i choose tank and am not doing the best, i can't switch with a dps teammate. I am now locked in and will be shamed by my entire team lmfao.

    • Mytherthunder
      Mytherthunder 3 days ago

      Then try to be good at the game? practice thats why you start at bronze and dont focus on the rest of the team focus on yourself and how you can develop as a better tank/dps/healer

  • pp fatdatty
    pp fatdatty 3 days ago +1

    Me I want to try to get into diamond ATLEAST.
    Me last season dropping to silver: No I don’t think I will.

  • Kirito kun
    Kirito kun 3 days ago +1

    When they start listening to the players because they realized most are gone already

  • Julie K.
    Julie K. 4 days ago +1

    Role queue is AWFUL. It’s way too restricting.
    Let’s say I’m not doing great as a tank and I would feel more comfortable playing a healer... Well, too bad, I’m screwed and so is my team because we can’t swap mid-game. Or DPS isn’t getting kills or playing the proper heroes to counter the opposing team. No one else can switch to DPS and help put out damage.
    There have been many games where I’ve swapped off a tank or healer, to another DPS and it helped to have extra damage to push through the choke or cap the point. I also like to play different heroes depending on the map. That is out the window now.
    I get it that team comp is important and 2-2-2 can be a good strategy, but being forced into it and having no way out is an awful idea. I don’t understand who the target audience is for this...?The cons outweigh the pros by a lot. I’m really not a fan.

  • Green Dorito
    Green Dorito 4 days ago

    Honestly think the role que is so dumb, I have to load in a game for so long. And the tier list is also really dumb. Add back the normal comp que, it was better that way.

  • xXSki11erLPXx
    xXSki11erLPXx 4 days ago +1

    I'm a consol Player on xbox and i love the the new 222 role lock but since the it came out i feel like the aim assist is gone or something is wrong with the aim that i can't really descripe but many People had the same issue and it would be nice if you take a look at it. thx.

  • Janet Gomez
    Janet Gomez 4 days ago +2

    The role thing sucks

  • boarder989
    boarder989 4 days ago +2

    THIS IS HORRIBLE! Get rid of role queue and let us pick the character we want like it used to be! I mainly play competitive but play the other modes as well and have NEVER felt pressure to pick a character! Overwatch is/was my favorite game but if you don't get rid of role queue I WON'T be playing this game as much! ROLE QUEUE is not as fun do away with it!

  • Shadow Kid
    Shadow Kid 5 days ago

    Can you please fix the overextending problem

  • dee seta
    dee seta 5 days ago +4

    Absolutely hate this new role queue, imposible to recalibrate team, either you have a working team ( or better working team tan the other) and win, or thats it, you cant recalibrate team. hate it

  • Dylan Rhynard
    Dylan Rhynard 6 days ago

    Best thing that's ever happened to OW

  • JustTheTypicalGuy
    JustTheTypicalGuy 6 days ago

    honestly... that sounds rly cool!

  • Ioannis Mallis
    Ioannis Mallis 6 days ago

    last season I ended up 2226 highest sr 2689 and this season I I had 5/5 as a DPS at 2090 WTF? Tank 4/5 win placed at 2108 again wtf? And support my main role 4/5 placed at 2200 seriously what is this? Winning most of the games and again I gad lower rank than previous season overall and in each role. I really want to buy a new account in order to have my MMR and SR reset for REAL. Right now there is no reason for placements every season because they are not placement matches. Blizzard you really need to fix this, because it destroys the game experience. I won’t buy a new account because I have all the skins and levels, but I am not even trying to win for real, competitive is QP with a badge so I will just have fun.

  • SuplexGame
    SuplexGame 6 days ago +2

    I think if I make it
    4-2 class optional 4 between damage and tank.
    class 2 support.
    Even the search will be faster.

  • Tony .D
    Tony .D 6 days ago +2

    I don’t like this.
    The main problem is that you are not aware of the map that you are queuing for. For example, I do really well as widowmaker on Hanamura. However, if I’m playing on Ilios, I do really well as Orisa. If I could see the map I was queuing for, it would be more beneficial for my team.
    Oh, and before someone says “just play quickplay classic lmao”, arcade sucks. You get less exp (which is good for blizzard cause you get less lootboxes) and you can’t earn trophies/achievements. And arcade is a bigger sweat fest than comp when an event is going on.

    • darkxotaku
      darkxotaku 5 days ago

      Why play overwatch for achievements?

  • Darren
    Darren 6 days ago

    you explain thing so eloquently jeff

  • Darren
    Darren 6 days ago

    love this so much ITS THE NEW OVERWATCH

  • joshua lurian
    joshua lurian 7 days ago

    It only took 3 years for role queue

  • Kash Jepe
    Kash Jepe 7 days ago

    Thank you for the info Jeff! :D

  • Bethany Edwards
    Bethany Edwards 7 days ago

    I love this idea just not for quickplay, quickplay is just a place to relax and have fun, why do you want this for quick play?. I LOVE overwatch but this has completely ruined it. I am so disappointed 😣

    • Bethany Edwards
      Bethany Edwards 6 days ago

      @JP MUSIK I hope that it isn't limited, for competitive this is brilliant I just don't know how I feel about quickplay but we'll see. I just hope you can play classic quickplay whenever, if not then it might ruin it for me 😕

    • JP MUSIK
      JP MUSIK 6 days ago

      @Bethany Edwards To me it sounds like its permanent and I hope its the case. I don't see how classic overwatch in the arcade would be limited

    • Bethany Edwards
      Bethany Edwards 6 days ago

      @JP MUSIK but that's going to be in the arcade and how many times will it be available? Once a week ?

    • JP MUSIK
      JP MUSIK 7 days ago


  • Justine Sagan
    Justine Sagan 7 days ago

    Can you guys please nerf Baptiste immortality field? It's like another man on the field. It's op when there's so many shielded tanks. Esp with the ult nerf, Baptiste needs to be looked at. Some DPS players waste their ults going against Baptiste. It's really not fair.

  • Mad Peach
    Mad Peach 7 days ago +1


  • MegaGeek24
    MegaGeek24 7 days ago +5

    A truly nightmare with no creativity and no flexibility in the game
    You killed Overwatch with this role queue

  • Meaniehero
    Meaniehero 7 days ago +1

    I really hate the fact that I can’t change my hero I main tank and heals so I like to alternate especially if I know I could be a better tank than someone else or maybe better heals and we could switch. Personally I don’t like the update. It makes me want to delete the game because it’s not fun anymore.

  • Anthony Millan Jr
    Anthony Millan Jr 7 days ago +3

    You guys ruined AI mode with 2 2 2

    • JP MUSIK
      JP MUSIK 6 days ago

      @Anthony Millan Jr no problem

    • Anthony Millan Jr
      Anthony Millan Jr 6 days ago

      @JP MUSIK You've taken my worries away....for now, I really hope you're right. I don't know where to keep up to date with these things, reddit has way too much content to search through. Either way thanks for giving me the time of day and giving me back my optimism!! 🌺🌸🌺
      And sorry for being rude to you, I was so frustrated, I shouldn't have been so rude.

    • JP MUSIK
      JP MUSIK 6 days ago +1

      @Anthony Millan Jr That's the bug I'm talking about. It happened to me in QP with characters being grayed out Its not intended and blizzard is working on fixing the problem

    • Anthony Millan Jr
      Anthony Millan Jr 6 days ago

      @JP MUSIK First of all let's establish that I'm playing on PS4. Not sure if this is native to that or if it's across all platforms. Second, 2 2 2 for AI is not like the comp one. Test it for yourself. Load into a game, and the minute any 2 characters from a select role get picked, the rest of the characters get greyed out. If they were gonna do this they may as well have let us pick our role before the match starts instead of having to insta lock a role not knowing or being considerate to what others actually want to play. The thing that made AI fun before was the flexibility with picks, as the bots are already broken as it stands. I just want them to change this and i don't know where to voice my concern other than their video here. It's very frustrating and honestly kills 80 percent of this game for me overnight.

    • JP MUSIK
      JP MUSIK 6 days ago

      @Anthony Millan Jr U must've had a bug cuz role queue isn't supposed to be on ai mode

  • weirdyoda04
    weirdyoda04 7 days ago +1

    Overwatch dying:
    Blizzard: It's time to give them what they've been asking for for three years.

  • Collin McLaughlin
    Collin McLaughlin 7 days ago

    This is literally only good for competitive where team composition actually matters

  • Anthony Blanco
    Anthony Blanco 7 days ago +3

    I absolutely detest the role lock, you are forced to only play 1/3 the game then what happens when a person leaves the game? You then lost a whole critical role that can NOT be replaced

    • darkxotaku
      darkxotaku 4 days ago

      That's a community problem bud. This just further indicates that the community is the ones killing overwatch

  • Trevor Clasper
    Trevor Clasper 7 days ago

    Quit playing because the comp balance was always 20/80 just like at 8:08 and I do like to win every once in awhile. Sad that it took how many years to implement a feature that should have been with launch? I am downloading right now to see if it has any improvement, keeping my fingers crossed.

  • Victor Lindholm
    Victor Lindholm 7 days ago

    This it Job jeff from the overwatch team an today
    We gonna tolk about we don’t manar you in overwatch

  • Victor Lindholm
    Victor Lindholm 7 days ago

    Okay this was what in has been working on for a year

  • Austin N
    Austin N 7 days ago

    Bruh. Why would you add this for quick play

  • Savaughn Cowan
    Savaughn Cowan 7 days ago

    This is the kind of change that is making me redownload the game. You guys really went out on a limb with this one and it is so highly appreciated, at least in my eyes.

  • Kaia
    Kaia 7 days ago

    Jeff: "Sit down you little sh*ts, it's time for a Shakespeare lesson."

  • Michael Reese
    Michael Reese 7 days ago

    This really sucks. As a major flex main I can play most heroes on dps and support hugely depending on the map. This ruins it completely. I think I’m done playing Overwatch.

  • 883388
    883388 8 days ago

    Isn't overwatch dead? Season 17? Lmfao, played overwatch back in season 4 then dropped this dumb game.

    • JP MUSIK
      JP MUSIK 7 days ago

      No one cares about ur opinion

  • Amy Leighton
    Amy Leighton 8 days ago +2

    I freaking LOVE this! Being a support and tank main, it has been so frustrating to watch the rest of the team pick dps and then lose a match as a result!!

    • Savaughn Cowan
      Savaughn Cowan 7 days ago

      Yes! A guaranteed THREE other actual teammates per game is heavenly.

  • Jennifer Bailey
    Jennifer Bailey 8 days ago +1

    this should have been in the game since release.

  • Alpha
    Alpha 8 days ago

    Good. Every time I play, everyone flocks to Bastion, Hanzo, Soldier 76, Reaper, and Junkrat. Nobody wants to be the tank or support, which means I’m stuck with being either Moira or Orisa

  • L Raddant
    L Raddant 8 days ago

    Ha..well stop making qp and arcade reflect what you place in comp..its the other stupid thing with comp..if you get lucky and wi. 4 put of five and you shouldnt be that high you'll drop..I cant learn characters or try new things out because mmr reflects how I place in comp

  • Christoffer Enfors
    Christoffer Enfors 8 days ago

    We have entered the Renaissance!

  • Christoffer Enfors
    Christoffer Enfors 8 days ago

    This is like when they introduced Standard in HS.

  • Ze Melon Lord
    Ze Melon Lord 8 days ago

    Role lock will kill the game.

  • Victor Tironi
    Victor Tironi 8 days ago

    loved this new feature, it makes the game much more fun and competitive

  • Jose
    Jose 8 days ago

    I don't like this new update

  • Sotiris Theocharous
    Sotiris Theocharous 8 days ago +2

    Pls not in quick play in quick play we want to play what hero we want

    • JP MUSIK
      JP MUSIK 7 days ago +1

      U still can. I believe ur misunderstanding role lock and role queue. Role lock is the quick play bug that happened when the game updated where after 2 of one role was picked, it became disabled. Role queue allows u to pick the role you want to play and pick only the heroes in that role

  • The EGC
    The EGC 8 days ago +2

    oh god plz get rid of this, 2-2-2 is not the best is every situation, c'mon maaan

  • That Dude
    That Dude 8 days ago +2

    He said "we believe that role que will make the game better" news flash it doesn't 🙃

    • That Dude
      That Dude 6 days ago

      @Young Victor naw I play console it's bad

    • Young Victor
      Young Victor 6 days ago

      @That Dude if you truly played those classes you would know how great this update is

    • That Dude
      That Dude 6 days ago

      @JP MUSIK I am 🙂

    • That Dude
      That Dude 6 days ago

      @Young Victor 😂 naw I play tank and healer because I like helping my team ... It's bad when you join a match and you can automatically tell if it's going to be a good or bad game... And I was excited for this update now I am not 🙃

  • Jofus Drums
    Jofus Drums 8 days ago +3

    Idk why it has to be for quick play. I love it in comp but in quick play you don't need it.

  • Jotaro Kujo
    Jotaro Kujo 8 days ago +1

    Only thing left now is the leavers
    When someone leaves the match it should cancel even if it’s middle game
    other players shouldn’t suffer because of one person

    • Kaya Alin
      Kaya Alin 8 days ago

      Jotaro Kujo no cuz when your are going to lose and your duo q’ing your friend on his smurf can leave the game
      So then you can doge Every lost game

  • onlyK
    onlyK 8 days ago

    this just makes it less fun.

  • Socialism Sucks
    Socialism Sucks 8 days ago

    I'm not being asked to pick a role in Quick play... that's a problem. I'm just being shoved into a field and I hate it.

    • JP MUSIK
      JP MUSIK 7 days ago

      There's a bug in the role queue system for qp. Once 2 people choose a role, the entire role is blocked out. Pretty sure that's what happened to you